Problems with a seller, | Buying

5063roberts · 2026-05-09T14:11:21.867000Z

1 purchased collagen powder advertised as genuine Ellavate collagen powder 240g. I received a different 220g product missing the company trademark. The item was shipped from China although the seller address was listed as Essex. The ingredients were different from the genuine product. The original contains cocoa, while the product received contained coffee. The ingredients label was not shown in the listing. I reported the issue to eBay with comparison photos of the genuine and counterfeit products, but the case was closed stating there was no violation. I believe this is a serious concern because customers could unknowingly consume incorrect ingredients. The seller also copied photos from another genuine seller.

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