Hi, On the 19th August, I placed an order for presale items, originally to be released on September 26th 2025. The order was therefore placed 38 days before release. The listing clearly indicated this was a presale and that the item would be posted on release day. It order total was over £400.Due to UK delivery challenges, an announcement that the presale products were delayed was issued on on August 27th, 2025, pushing the UK release date back by 13 days to October 10th, 2025. I retai...

It sounds like the seller didn’t know what they were doing when they set it up, or knew exactly what they were doing! You need to speak with a human to possibly get anywhere now with eBay.Contact eBay Customer Services: (for a Call Back option) https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid (Lines open 8 a.m. - 10 p.m. on weekdays, 9 a.m. - 6 p.m. on weekends).Explain to them the situation, including getting them to check the messages between you and the seller, and they shou...

Presale item hasn't been shipped and I am being ignored by the seller. How can I get my money back? | Buying

Discussions

Presale item hasn't been shipped and I am being ignored by the seller. How can I get my money back? | Buying | eBay UK