Packages being stolen at Global Shippping Center Lichfield, Staffordshire?? | Buying

lucyinthesky925 · 2026-01-27T22:18:44.946000Z

Hello everyone, I’m hoping someone here has experienced this or can offer guidance.I’m dealing with a very frustrating situation involving UK Royal Mail, Pitney Bowes, and eBay’s Global Shipping Program for a high-value ring shipped from the UK to the US.The package moved from Royal Mail to Pitney Bowes, and then tracking stopped at eBay’s Global Shipping Center in Lichfield, Staffordshire, showing:“Exception: Undeliverable”Since then, the item has completely disappeared. I’ve been both a buyer and seller on eBay since 2000, and I’ve never experienced anything like this.What makes this worse is that eBay refunded both me and the seller (which neither of us wanted; we wanted the ring located). Despite multiple escalations with eBay leadership this week and speaking directly with Pitney Bowes, no one can tell me where the item is or who is responsible for locating it. Pitney Bowes would not even provide contact information for their UK international hub, even though the tracking history is clearly on their system.At this point, the package seems to have vanished while in the Global Shipping Program pipeline.My questions for the community:Has anyone had a package disappear at the Lichfield Global Shipping Center?Has anyone successfully gotten Pitney Bowes or eBay to investigate and recover an item after this “Exception: Undeliverable” status?Is there a specific department, process, or escalation path that actually works?Any real experiences or advice would be greatly appreciated. This has been exhausting, and I just would like to get this ring back to the seller so that I can hopefully purchase it again, without this happening.Thank you in advance.

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Packages being stolen at Global Shippping Center Lichfield, Staffordshire?? | Buying | eBay UK