No not as described on returns drop down menu | Buying

8384elizabethw · 2025-12-05T11:29:13.347000Z

I tried to find 'not as described' as reason for return but the seller just didn't have that thus making all available reasons chargeable for postage. It then took me 45 minutes to get in touch with eBay as their algorithms only keep offering the link to return the item rather than speak to an agent. Its like AI is weighting in favour of the seller getting away with things by exhausting the customer. Value of item was £10.00 so you can see why seller just hope to get away with you having to pay postage for any and all returns. Most folks dint have the time. I tried to get round algorithms I ring eBay at 9.30am UK time but automated message just said "You are calling outside eBay customer service Tel lines open time. Please go to customer service contact in your eBay app'. Go through in the end but by call back only and 15 mins wait. So frustrating for a £10 item.

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No not as described on returns drop down menu | Buying | eBay UK