No engagement from seller
Summary: eachpeach101 is frustrated after purchasing a boiler from an online seller on July 10th, as there has been no engagement or delivery. They attempted to cancel the order but were informed that it was too late. tressygirl advised to open a case for a non-received item and escalate it after three days if no refund is issued. papso22 confirmed that speaking to an agent is unnecessary for opening a case. eachpeach101 sought further clarification on how to escalate the case, which tressygirl explained.
I paid for a boiler on 10th July. I asked the seller when I could collect it multiple times but no acknowledgment whatsoever. So I asked ebay for a refund and they said the order couldn’t be cancelled as it was too late to cancel. The email was dated 27 th July and said I should receive my order by 24th July which obviously hasn’t happened. Plus it’s a boiler so I need to collect it. How do I get ebay to refund me? None of their scenarios offer non engagement from seller as an option. Thanks
tressygirl
·2 weeks agoDid you speak to a Customer Service agent? If you did, they gave you the wrong information, just proceed this way.
As the seller is not being helpful, go right of the item purchased, and from More Actions select.... I Have Not Received My Item.
If you are not fully refunded within 3 days, you must escalate the case on day 4 or within 30 days from opening the case, and eBay will step in and force the refund.
Do not close the case early for any excuse or promise the seller may give, and do not forget to escalate
@eachpeach101
eachpeach101
OP1 week agoHi thanks for your comments. How do you speak to a customer service agent- I just keep going round in circles on the app. Also how do you escalate the case ? Thanks
papso22
·1 week ago · EditedYou don't need to speak to anyone to open a case for item not received.
tressygirl
·1 week agoAs said no agent is required here. When exactly 3 days have passed from the time you opened the case, and it is timed to the second, you will see ' Ask eBay to step in' appear that is , to escalate the case and eBay will take over, and refund you.
Day 4 is usually best too look for the escalation option.
@eachpeach101
eachpeach101
OP1 week agoThank you I will wait for the 3 days.