No Code No Collect !! | Buying

punkwroc77 · 2025-12-09T21:58:31.285000Z

I ordered from a Business Seller who only gave two options for postage. Evri or Royal Mail Click and Collect. Thinking Royal Mail was the safer option I selected that. I was asked to give a mobile number to receive a collection code. No code was sent.Printed off the order details , took my proof of identity and a picture of the Royal Mail "delivered " photo. I described what was in the parcel - it was a record but all the guy would say was NO CODE NO COLLECT. As far as Seller is concerned it's delivered so there is no problem. Seller does not seem to understand that it was sent to a parcel shop not my Home address. I contacted Ebay customer Services and was told the 6 digit code would be on my order history under "Local Collection Details " - no it's not. There's the parcel shop address but no code. Royal Mail apparently have a reputation for this . Delivering parcels to shops and lockers but not sending collection codes. Seems like a bit of a con to me ...You place an order,it gets sent to a shop,you cannot collect as no code is given, you cannot re direct delivery with Royal Mail as technically it's been delivered,Seller washes their hands of it as they have a delivery picture and Ebay just will have nothing to do with it. It might get returned to sender but when is anyone's guess. I think you have 10 days to collect from a parcel shop so it will be the 29th before it's due for return as it was not collected. At this time of year it might be into January before it's returned . Possible I am looking at February 2026 before I could claim a refund assuming the record is returned undamaged. So what can I do when no one is taking responsibility for the code not being sent ?. I will try and get the shop keeper to send back quicker than the 10 days they will hold it so at least I can try and get a refund. I'd guess other buyers have had the same problem. If anyone knows a solution please let me know. Thanks.

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