Neutral Buyer feedback removed | Buying

sheplobsters · 2026-04-05T10:01:36.759000Z

I have left my first ever neutral feedback but it seems to have been removed. I am finding it impossible to contact Ebay directly about this (another concern in itself: it shouldn't be that hard to make direct contact and would have meant I needn't have posted this). I cannot understand why it has been removed other than possibly the fact that I mentioned the actual delivery date by the courier listed by Ebay was wrong (because it was and I know this to be absolutely true) and that I actually ordered the wrong version of the product (I wanted to feedback on the postage time more than anything else but felt I should acknowledge my error). I have 100% feedback on over 400 transactions and cannot understand why the feedback has been removed. Can anyone shed any light on why this might be? I can't see the point in a feedback system that removes feedback that experienced and reliable Ebayers take time to carefully word and cannot see why I have breached the feedback policy. Ebay haven't even bothered to contact me about this (something their policy says they do when feedback is being removed). It's making me think another platform might suit my needs better after a long relationship with ebay. I'm sure many of you know the policies much better than I do but it would seem seller feedback may be artificially high if neutral (and presumably negative) feedback is being removed for spurious reasons. I have posted this under Buying as I couldn't find a more suitable category. Thanks in advance for any answers.

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