Need help with refund Parcel Stolen
Summary: etrader70 is seeking advice on how to handle a refund request after a customer's parcel, delivered on time and left at their door by a courier, was reported stolen. They are concerned about the costs already incurred for the item and shipping and are looking for guidance on the appropriate steps to take next.
Hi,
I would appreciate your advice regarding an issue with one of my orders.
The customer's order was delivered on time. According to the delivery information, the driver left the parcel at the customer's door after knocking in the evening. Unfortunately, the customer did not collect the parcel, and it was subsequently stolen.
The customer has now opened a refund request.
I have already paid for both the item and the shipping costs, so I would like to know how I should proceed in this situation. Could you please advise me on the appropriate next steps?
tressygirl
·3 weeks agoIf you have tracking to show delivery entering the numbers into those case details should close the case in your favour no need to refund.
Unfortunately items do get stolen if not left in safe places, ask your buyer to try their payment provider see if they can help them.
@etrader70