missing item and no live chat

Question

I bought an item on 31st Dec, delivery email says it is due next week but the item is not showing up in my recent purchases.When I put the item into the Ebay search bar it comes up but there is no mention of VIEW ORDER details.I paid via paypal, and they confirm the money has gone out of my account but I cannot get logged on to P pal as there is a log in issue and Ebays ridiculous live chat is still greyed out so you cant even get help there.I cant find the link to request a call back and any li...

tressygirl · Accepted Answer

Did you perhaps purchase this item as  a Guest Purchase,  then nothing will show in your eBay account,  as it wasn't used to make the purchase.   See here, if you need to proceed for a refund:   https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest&docId=HELP1151   @mary-ron