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    Discussions
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    Missing goods

    Bought a product buy 3 get one free. The parcel arrives less the free one. Been

    on to seller who promises to send but it never arrives. EBay say because I received parcel albeit one item short that the case is closed. How the heck do you get in touch direct with ebay to complain?

    bonny3888
    bonny3888
    45View listings
    Posted 3 weeks ago · Edited 3 weeks ago·Last reply 3 weeks ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    **peaseblossom**

    **peaseblossom**

    ·3 weeks ago · Edited
    View listings

    A "not received" case won't work because the tracking shows delivery. You need to open a "not as described" return and if necessary escalate after 4 days.



                                           
                                                                                     
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