messaging loop
I ordered an item. It didn’t show up. I contacted buyer , who eventually said I will refund you.
Seller didn’t. I opened a case , the seller is relying on item delivered tracking . The tracking gives a postcode that is NOT mine. Now I am caught in this silly back and forth messaging system. How long does the messaging have to go on . Why can’t eBay look at the delivery address details , and compare them to my actual address. Thanks for any advice.
1 comment
kat@ebay
Hi @dosmalaga ,
Thank you for the post.
Depending on when you opened the Item not received case the seller has 3 business days to resolve it with you. After the 3 days you have the option to escalate the case for eBay to step in.
Thank you,
Kat