My 11 year old son spent his hard saved pocket money on a figure and what we received was basically garbage in a box. We returned it straight away and have seen confirmation that the item arrived back with them the day after we sent it. I probably didn't follow the proper ebay return flow of making return as I have never done this before. I told the seller that I had returned the item and would like a refund. He asked "May I ask if you applied for a return and sent the...

Hi @lucy_farmer 🤗 The call back links still work, that is you need to scroll down to the very bottom and click on Need More Help >. Contact Us. Then, there's a right rigmarole to confuse the AI bot to convince it to put you through to a live agent. It will work, but takes perseverance ! However, I'm afraid @sihe50 contacting CS on this one is futile. I'm sure they hear daily of buyers being asked to close case...

item returned but not refunded, seller gone quiet | Buying

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item returned but not refunded, seller gone quiet | Buying | eBay UK