I bought a very fragile, lightweight glass item, and was charged a lot {£4} for postage and packing.However, when it arrived, I was dismayed to see a feeble packing effort {Bent and torn} and the vintage item was in fragments inside and definitely hadn't cost £4! I showed pics to the private seller, who refunded but deducted 85 pence. Why is this? Surely this isn't correct? The total bill was £11.50 but I only received £10.70 back. Why would this be?&nb...

This was a private seller, therefore the item was (most likely) sent by Simple Delivery. Had they asked you to open a case for 'Item arrived damaged in the post', *you* would have got your whole payment refunded and the seller would have kept the payment *. i.e. ebay pay you themselves because they are the ones with the contract with the delivery company; not the seller.......This is how S.D. is supposed to work. ( *But if ebay conclude, from any pictorial evidence that is as...

Item only partially refunded - WHY? | Buying

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Item only partially refunded - WHY? | Buying | eBay UK