Item not received/not item ordered. | Buying

purrhana · 2026-06-30T12:20:54.632808Z

I ordered a sign on 15th June, location Leicester and on date I was due to receive it had an email from the seller saying due to a technical issue the item had been returned back to the courier. I smelt a rat straight away and checked the evri tracking number. Evri appeared to have an issue with the number. It wasn't correct. I emailed and told the seller I wasn't happy and after the final expected delivery day I opened an item not received dispute. No response from seller until I received a parcel yesterday which had come from abroad. Its my sign, only its not my sign. I didnt order this one. Then I got 4 demanding emails from seller saying my parcel is now delivered and I must close the request. I emailed straight back sending a photo of my wrong sign and saying I am not closing the request as I still haven't received my item. I have heard nothing more from the seller and am wondering how to proceed. Do keep the request open or can I close that one and open another saying item significantly not as described? Im concerned about closing the item not received request and being unable to proceed any further afterwards. If someone could give me some advice I would be grateful. Thank you

Discussions

Item not received/not item ordered. | Buying | eBay UK