Item delivered by Amazon to wrong address - location unknown | Buying

gnosemalf · 2025-12-22T16:13:29.170000Z

I'm actually relating an experience of my girlfriend who has such a hectic life that she genuinely does not have time to post it herself. She ordered an item from an eBay business seller and as it had not arrived, she checked her account and it was marked as delivered by Amazon last Thursday (18th December). There is no location information and ironically, when answering the question on the Amazon tracking page about how the delivery had been, got the response that she could not rate the delivery as the item had not been delivered. We live in an area which some delivery companies have difficulty finding recipients - it isn't just us, there are frequent knocks at the door from drivers looking for other addresses in the area or vans pull up outside and I can see the driver looks lost so I go and offer assistance. But despite providing photos, What3Words location and phone number to all delivery companies, new drivers (every Evri delivery seems to be a new driver sometimes), parcels are often dumped all over the place and our postcode covers about half a mile in all directions. The occupants of one address where stuff is often dumped are grumpy so-and-sos (to put it in terms that will not offend) and last time my girlfriend found that a parcel had been delivered there, she was told that they were going to start binning anything that was mis-delivered to them. One house with the same number as ours was empty for months and it empty again now so small items could be put through the letterbox (the current missing item would not fit). From my own experience, anything that has been marked as delivered by Amazon despite being delivered to the wrong address has been a nightmare to resolve involving multiple phone calls and good will payments, if anything, rather than actual refunds. They are often 'tracked' by third party companies who have tracked them as delivered within hours of dispatch despite the sender being hundreds of miles away yet eBay has always used the tracking information to insist that the item has been delivered. The seller says that they are looking into it but they are probably not going to get any more information about tracking than we have and the item is needed fairly urgently - reordering just before Christmas is not going to be very fruitful. So, I suppose my question boils down to this; whilst purchases from private sellers are now covered by the much despised Simple Delivery, what protections are there when ordering from business sellers in situations like this?

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Item delivered by Amazon to wrong address - location unknown | Buying | eBay UK