I rejected an item that had been badly damaged in the post.

Question

Hi all, I purchased a laptop (spares/repairs) and when it arrived the parcel was badly damaged and the side of the laptop cracked and bits missing. I told the driver and he said that the depot just told him to deliver it like it was. I rejected the parcel and have told the seller, it's not his fault at all. After doing that I'm thinking I did the wrong thing and should have taken it and photographed it etc. Could anyone advise me what I should do now? I'm not too sure the seller knows eithe...

tressygirl · Accepted Answer

Noooo,  you should not have refused delivery of the item,  doing so has voided your claims for a full refund, which would have been granted for any item damaged in the post, under eBay's 30 day MBG,  Money Back Guarantee policy.   You could try your payment provider for help now with your refund.   @repair_it_all_uk