How to I speak to someone from eBay | Buying

canderson13 · 2026-05-07T08:48:39.334000Z

How do I get hold of an actual person at eBay? I have an issue where I never received 2 items and after several requests for a refund I finally got one but only for 1 of the missing items and then got charged again for the item I got refunded (I'm still waiting for the refund to show on my card). The purchase is now not allowing me to raise a 'ebay to step in' because of the partial refund ... seller won't reply even though I've sent them evidence of one 1 item being refunded and being changed again (it's their reference number showing on the amount being taken out of my account).

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How to I speak to someone from eBay | Buying | eBay UK