Help what do I do?
Summary: johnboyno88 purchased a water-cooled fan that arrived broken. They contacted the seller for a replacement, but the seller stalled until the return window closed. johnboyno88 is now unable to open a case with eBay. papso22 suggested contacting the funding source, while cobwebcottage advised seeking help sooner next time. department28 noted the seller's potential delay tactics and questioned feedback options.
PLEASE HELP ME or send this to the right channel that can!!
I bought an item back in July (water cooled fan). When I unboxed it the lid of the item was snapped off and broken.
I contacted the seller straight away who spent ages trying to barter me down to accept a discounted price.
I told them I did not want a discount, I just wanted a replacement/exchange for a new unit.
They eventually agreed to send me a replacement. But it never came. All this is documented in the messages to the seller.
Now return window has gone, I cant open up a case and no matter what I do , I can't seem to get anything other than useless AI out of Ebay. Its awful!!
Please help me either get a refund or get sent out a new replacement unit.
Kind regards
John Boddington
roger_roger_over_and_nowt
·1 week agoIf you paid by credit or debit card within 120 days of purchase see if you can request a chargeback via your payment provider.
department28
·1 week agoUnfortunately it looks like the seller was deliberately delaying doing anything, so that the time allowed for you to return the item had expired. The seller might do something if you revised your feedback - or is it also too late for you to leave any feedback?
cobwebcottage
·1 week agoIf you have issues again with future purchases, come to the boards as soon as possible for help.
papso22
·1 week agoEbay won't help if you went past the time limit for opening a case.
You could try your funding source.