Help, eBay seller claims I sent back wrong item. | Buying

lfc_2025 · 2026-04-30T09:34:56.531000Z

Hi, I purchased an gold coin few days ago. Coin was delivered to me at 10.55am. i opened the package, tested the coin with a magnet and it was fake. At 10:57 am ( just 2 minutes after it being delivered) I sent photos and a message to the seller of the coin showing it's magnetic and telling them I want a refund as it's not genuine gold . Seller told me to open a case. I opened a INAD case and received a returns label. I sent more photos to the seller showing the coin carefully wrapped and packaged ready to be returned ( this was on a Sunday). Seller said they'll let me know when they receive it. I posted the return the following day ( Monday). Seller received it on Wednesday. Bearing in mind, the seller hasn't communicated with me since Sunday when they said they'll let me know when they receive it. After the seller received it ( approx 1:38pm), they waited until 8:15pm the same day to open a case against ME, insinuating I sent back a different and more "shiny" coin. The thing is, when I received the coin, I sent photos to the seller. The seller didn't challenge the photos or say it's a "shiny" coin and not the coin they sent, rather, the seller was pretty laid back, as if they were expecting a return and simply told me to open a case and send it back. What happens now? How do I prove that the seller is lying ? I have purchased close to 400 items on eBay and I have never, not once, had a seller dispute a refund before. This is the very 1st time out of near 400 purchases. Also, the seller's feedback shows that they have only ever sold extremely low value items, and all of a sudden they have sold a high value gold item (over £3000) which, just by the most random chance, has not been returned back to them. What happens now? How do I fight this? How do I prove I sent back exactly what I received? I've never been through this before on eBay. I absolutely do not want eBay to refund the seller as they are lying & trying to get free money.

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Help, eBay seller claims I sent back wrong item. | Buying | eBay UK