Handling Non-Delivery and Resale at Higher Price
Summary: jbar9756 is experiencing issues with an undelivered item purchased from a vendor. They report that the vendor, referred to as "shoppingdiary10," is not providing assistance and is reselling the same item at a higher price. Despite attempts to resolve the situation and request a refund, the vendor continues to ask for order details rather than taking action. jbar9756 is also finding it difficult to report the issue to eBay, as it has been more than 30 days since the delivery was expected.
Item purchased from "shoppingdiary10" immediately it went onto this delivery is taking longer than expected and after over 30 days has not been delivered. "shoppingdiary10" are not being helpful just keep asking to confirm order number and asking what is wrong with the item and are now selling the same item at about 3 x the price that it was sold to myself. Last email stated that if I logged in today they would help EBAY to sort it.
I can not find any way of bringing this to EBAY attention as it is more than 30 days from the initial delivery date. I have asked "shoppingdiary10" for a refund but this just resulted in asking for more information about order number and what is wrong with the undelivered item.
jonatjonatjonat
·1 month agoAfter 30 days you won’t get any help from eBay and the seller is a private Chinese seller.
You’ll neee to turn to your payment provider
sml192
·1 month agoThere is nothing that you can do through eBay now so you will need to contact your payment provider. You have 180 days from date of purchase for an 'Item not received' dispute with PayPal and 120 days from date of purchase to either file a Chargeback with your Card Issuer or open a dispute with Klarna.