Dispatch Refusal
Have seller who's emailed me to sell they no longer want to sell an item that I've paid for, via eBay process the Ai keeps sending me around the system to report none delivery.
I have already used the system to report the situation which has now expired.
How do I contact someone without using the Ai messaging
4 comments
papso22
·1 week agoAre you saying you have already opened a case for item not received and it's closed?
davidarthurlynn
OP1 week agoThanks for replying, sorted
fargvs
·1 week ago · EditedIf the seller hasn't cancelled/refunded already, - You may find these within 30 day from estimated delivery eBay case links useful > 'Item not received '<
https://www.ebay.co.uk/help/returns-refunds?msockid=176390a23a5d6d95292b83f43b726cf0
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee?id=4210
tressygirl
·1 week agoUnfortunately, there's nothing to enforce the seller to send a paid for item, but if the seller is not willing to cancel the item which would refund you, you will have to wait one day after the item's last estimated date for delivery, before being able to open that case for item not received.
If there is no refund in 3 days, you escalate the case to eBay , they step in and force the refund.
Your money is not lost, but it just make take a little time to retrieve it !
@davidarthurlynn