DHL is not delivering the item arrived in their delivery depot | Buying

diytoolbox · 2025-10-15T22:19:57.068000Z

The tracking shows the item has arrived in the local DHL depot almost 10 days ago, but they are not delivering the good, and everyday the tracking appears as the item scanned in the delivery depot as "arrived in the depot". The seller is in England and he posted it about 2 weeks ago via DHL, and this item is not arriving. We have been communicating on the ebay messages, but he is just keep saying we have to wait. But the due arrival date is about 10 days late, hence we opened Not Arrived Case. eBay message in the case menu is that we have to wait until 16th October which is tomorrow, because the case is on hold. Never had this type of problem before. What could be the case in here? Any ideas anyone? Thanks.

Discussions

DHL is not delivering the item arrived in their delivery depot | Buying | eBay UK