Ebay may have issued guidance on delivery times but it is just rubbish. The way its worded it gives the seller an easy get out. I bought an item which I needed fairly quickly and bought it on the basis that stated delivery was 3-5 days and it was in stock in the UK. The reality is the delivery date went out to over 2 weeks and it is obvious it was never in stock in the UK its being sent to the supplier in the UK then forwarded on to me. The supplier tried to say the 3-5 days was the UK delivery...

How does it give sellers an easy get out? Ebay provides an estimated delivery on every listing which is then confirmed in the order details and by email when you buy the item. That estimated delivery date cannot be changed. Once the estimated delivery date has passed you are able to open an 'Item not received' claim and the seller is given 3 business days in which to resolve.

Delivery times and dates | Buying

Home
eBay News
Help from the Community
- Member To Member Support
- Chat with the eBay Community Team
Discussion
Community Info
eBay Café
Groups
eBay Help

Discussions