damged item opned return but every time gets me o hold | Buying

fatesing-28 · 2026-01-26T19:10:14.749000Z

i bought an samsung note 20 ultra, when i got it was water damaged whih was not mentioned in the description, i opened return, ebay team has been holded me 7 times but not received any fair decision, where is ebays justice? i bought phone got big tenssion and blood pressure, i clearly send damaged images and also requested them if need more images than i can send but every time got mail will refund next week but no result, item number is 406529846182, ebay become very cruel against buyers, any body here who can help me? i bought it on 28 decemeber 2025,i opened case on 7 jan and ebay holded me for 12 jan than holded again 12 jan to 15 jan than holded again 15 jan to 20 jan than holded again20 jan to 25jan and now holded me again 25 jan to 28 jan, seller never repllied and never send me return label, i am not the only buyer i read every day that many buyer are suffering like this probem, what to do,?

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damged item opned return but every time gets me o hold | Buying | eBay UK