Contradictory messages? | Buying

somersetter33 · 2026-06-18T16:41:10.763594Z

I purchased a small musical instrument (piccolo) on 23 May. Evri tracking confirmed they received the item in their depot on 26 May. No delivery and I opened an issue. Evri chatbots(?) have sent contradictory messages. Yesterday Evri messaged that despite a ‘thorough search’ my item is ‘lost at their depot’.This morning eBay messaged to say they have checked and my item is on its way. I’m instructed to wait a further 5 days ( having already waited 5 days previous to this).Which update is true? They can’t both be correct.

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