Click and Collect wants a Barcode | Buying

zogapa-24 · 2026-05-10T11:22:01.948000Z

I chose to have my item delivered to a Collection Point (as there have been a lot of delivery thefts). eBay said in the email to wait for a collection code before trying to collect my item. Royal Mail only asked for ID and email confirmation, so the collection code is an eBay issue.It’s been delivered since 7 May, no email regarding the code. Only today after back and forth with agents that a code is on the order confirmation email.Now, I tried that 8-letter code to the Click and Collect staff but said it’s not working. They use a handy scanning machine to confirm, so I assume they want a BARCODE. However, no barcode (or qr code) sent via email from eBay, no barcode as per the agent I spoke to last night. Only this 8-letter code.Last 8 May, they said to wait for the specialist team to reply in 72 hours. Today 10 May, the agent said the specialist team will get back to me within 24-48 hours. I probably just need to be a little bit more patient but it’s really definitely getting frustrating. (Not eBay but I had to generate a (QR) code for a Relay collection before. Does eBay have a similar solution?) Anyone who had a similar problem? How were you able to collect your item? Thank you.

Discussions

Click and Collect wants a Barcode | Buying | eBay UK