Can I refuse delivery if not as described?

Question

I bought a used portable HDD on eBay auction. I asked the private seller, who has a 100% rating, to reformat to FAT32, explaining that I only use a tablet which cannot recognise or reformat from other file systems. I haven't got a computer to do it with.He said "Yes, that would be no problem." I won the auction and paid through PayPal. He sent the drive via eBay/Evri yesterday (Sunday 28th December) and then messaged me to say he had formatted one 32Gb partition and the rest is unallocated.I did...

tressygirl · Accepted Answer

Nooo,  don't refuse delivery,  that will void your eBay protection.   Once received if it doesn't match the description on the listing you proceed this way for a full refund.   If you are still within 30 days of the item's last estimated date for delivery you are guaranteed a full refund,  under eBay's 30 day MBG,  Money Back Guarantee policy.   You have received an item not as described,  go right of the item in your Purchase History and from More Actions...