Any help/suggestions welcome.

Summary: juev8hifi shared a frustrating experience with a seller on eBay, detailing confusion over the quantity of hanging basket brackets included in a purchase. The seller provided misleading information about the number of items, resulting in an unresolved dispute over two separate but related transactions. juev8hifi expressed dissatisfaction with eBay's handling of the situation and is considering leaving the platform after many years of use. They also mentioned previous issues with another platform in retrieving funds, which further adds to their frustration.

Hello Everyone, hope your all safe and well.

I'm having a problem with a seller and this would be the 3rd time in my 23+ years with eBay and its looking like for the 3rd time eB has their eyes shut!!!!

In a nutshell Ladies and gentlemen.

I purchased a set of 8 hanging basket brackets or so i thought. That is what the Headline of the item said. However, there was a dropdown on the listing 1-8 ??? So does he have 8 sets of 8 or is that price for just 1 ?? a bit pricey at £21. So i asked. Massive mistake.

How many in this auction please ?

Oh ok thats great and i purchased them, leaving the drop dow at 1.

I then received a message, ( just the one yes ) ?

???????? What on earth, i just asked you how many were in the fixed price auction and you said its for 8.

It is he replied.

sSo do you have 8 sets of 8 ????

No just the 1 ...

My head has gone bang now, i tried to explain how it works but he wasn;t having any of it, AT ALL. He was hell belt on being right. ANYWAY, i cancelled that order and then low and behold he started another auction with the headline as 1 hanging bascket bracket with a dropdown of 8 and obviously a lower price £3+. ended up paying more for all 8 but i wanted them urgently so i could get the garden ready for my beautiful wife.

Next message from seller.

Not cancelling either auction as he's been ripped of by eBay before and doesn't want to loose any of the funds in his ebay Paying account. ?? He is unsure as to wether he is going to post the 1 set of hanging basket brackets. He doesn't want to sell them to me!!!

All this is written in black and white in eBay message for eBay to see ..

Any way. the tracking numbers for BOTH auction are still active and the cancelation time of 3 days has past and i have now been told cancelation Denied, FOR BOTH AUCTIONS.

Tracking shows no movement via EVRI or royal mail, Not collected.

Next is my statement to eBay.

This is one massive mess and just when i need eBay, once again they are NOT there for me. Your fantastic on the phone making promises for me but when it comes to actioning those promises , NOTHING.

Tell me this. How can a seller like this and only has 8 hanging basket brackets, How can he keep 2 orders open and post 2 different sets ??????? its impossible. But he is allowed to HOLD 2 payments of mine at over £50.

First it was Handt++

then b**-a*-*arcel now g*woo_**. THANKS eBay. When this is all over and i know i don't buy or sell a lot, after 23+ years, i/we will be removing out account.

The seller has made a mockery of you and Treated me badly and so far is taking some of my money and without good cause holing it, right under your nose.

It took me over 6 months to get my wife's money back from "han***" paying/buying on eBay.£130 they with held, and in the end it was RESOLVER which assisted me and retrieved Julie's money. After all that i took to every singe review platform to tell as many customers about a very well know paying platform/company. To this day ive helped over 1000 people. Not a huge amount but i like to think ive lost them something.

I am so very tired and drained as an around the clock carer.

And now dealing with people like this, well i think you get the idea.

Please let me know what you think.

Take care everyone.