Another Evri Story | Buying

nad_6215 · 2026-05-13T12:34:08.743000Z

Sorry in advance this is another Evri story. I am hoping by keeping Evri issues highlighted that we may as buyers eventually get to choose for ourselves who we want to deliver our purchases. I will keep this short:28th April won just over a meter of fabric on an auction for £23 - nearly £28 with postage (£5.50 I think?). The fabric retails at £189 p.m so naturally I was delighted. Evri were delivering however. I also purchased another 3 items from the same seller but they were sent RM and all arrived quickly without issue. The fabric made it to my local depot somewhere near Exeter but then never left for delivery. After a week of chasing Evri decided it was 'lost' despite 'searching their warehouse', confirmed 10th May. This seems to be a standard chain of events. I was directed back to Ebay for a refund. I had already opened a INR case had to wait until 13th May to let Evri 'deliver as it was still on its way' despite Evri confirming to the contary. I was then sent another e-mail today saying we are giving Evri until the 18th to deliver. After calling CS it was eventually resolved and the refund processed. I am really put off buying from Ebay until we as buyers can choose the courier of our choice. I am happy with RM, DPD and others but not Evri. I can see people have had different experiences with Evri but my experiences are that 80% of the time there will be an issue. Parcel late, delivered to another address, damaged, split open etc I have even had deliveries for others to my home that I have to then reunite with rightful owners. I have never ever had an item not arrive before however (one seller never posted the item in the first place but that's different). It will be the last ever time I use Evri. I work hard to afford the items I buy and don't want the endless hassle and disappointment that Evri bring. I really want Ebay to clearly list the delivery options which sellers can choose and then I can decide if I am happy upfront with the courier being offered. If not to contact the seller if they would make an exception and send via preferred courier. I don't want to have to ask every seller what courier they are using, its too much time and effort for every single purchase. List the options upfront. How can I get Ebay to listen? I don't think I am on my own. Before anyone says anything I have worked as a courier and know it can be challenging. Evri by all accounts pay badly and have poor working conditions for staff - so again why are Ebay supporting them? In my instance the parcel went missing at the depot anyway! I am glad that some people have positive experiences using them but I would like to be able to choose please! I want transparency. What do you think?

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