Amazon delivered eBay item to wrong address | Buying

gnosemalf · 2026-01-24T16:39:24.484000Z

Apologies to anybody who notices but I am posting on behalf of my girlfriend again. She has so little spare time that it makes problems like this all the more frustrating. She bought a not inexpensive item which did not arrive. She queried the seller who said it had been delivered but it had not been delivered to our address. She eventually contacted eBay who opened a case and it transpired that rather than use her registered eBay address, the seller had used an address which was suggested by Amazon from our postcode which is quite wide due to us living in a rural area. The address that she was told it was sent to is a house which is currently empty and the item was small enough to go through the letterbox - what we are supposed to do about that is anybody's guess. After investigating, eBay have found in the seller's favour because the item tracking says that it is delivered. She was on the phone to eBay about an hour ago and they said they would look into it and call back in 'five minutes' but they haven't and now she has had to go to tend to her elderly mother whilst quite upset about it all. I've read that it is typical of eBay to find in favour of the seller in cases like this even if there is evidence that the item has been delivered to the wrong address but surely the seller is at fault if they do not send an item to a buyer's registered address. How can she sort this out?

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Amazon delivered eBay item to wrong address | Buying | eBay UK