24 years eBay customer ;Charged for 48H.Tracked 7 Returns ,Used 2 R.Labels £3.08 , Unused 5 ,£15-not Refunded ; hidden “Handling Charge”?
Summary: kapizan, a long-time eBay customer, expresses frustration over difficulties in obtaining a refund for seven returned items from an eBay Live Auction. Despite making numerous attempts with messages and calls to eBay support, they remain owed £15 and encounter issues with the AI assistance, experiencing a lack of response from both eBay and the seller. They also voice dissatisfaction with the quality of the perfumes purchased and the service received. sml192 advises that eBay's system is not designed for combined returns and inquires whether a refund for the items has been received, but kapizan confirms ongoing issues with charges and lack of communication despite daily efforts.
Returns /Refunds such a difficult time eBay Live Auction Seller do Not reply to messages.Returned 9th June 2 weeks to Refund 7 items !
I persisted with daily messages ;contacted eBay by Phone twice ,”eBay to step in” ,kept “going round in circles” with AI but still owed £15- three weeks on ,used 2 Labels Only ,awaiting for
“Excess Charged 48H. Tracked x £3.06 :£15.30 charged Postage” Not Refunded.
Disappointed with the quality of parfumes and below par ,failing eBay Service Standards.
sml192
·2 weeks ago · EditedUnfortunately, eBay's return system isn’t really set up for combined returns. Better to use a separate label for each item.
Have you been refunded for the actual items yet?
kapizan
OP2 weeks ago · EditedWhy can Seller be charged £0.40 per item to deliver and Returns £3.08 each item ? 2 weeks of daily effort, Online Live Auction message , and eBay Help to get Refund ; but still owed £15- 3 weeks on , No Instructions , issued 2 eBay Return Labels Only ! Refund for unused 5 x 48Hr. Tracked postage . No reply from problematic Seller or eBay !