Warning - Business Policies Delay in Edited Updates | Business Seller Board

ett1954 · 2026-06-17T23:00:09.295705Z

Please be aware that edits to your business policies are taking up to a week to be updated.On Monday 8th June I updated the dispatch times on my BIN listings to 20 days to cope with an upcoming vacation starting on the 10th, thus allowing the 24 hours that the update may require to be activated as stipulated in the terms and conditions. I had commenced travelling from the 10th for 3 days with very limited internet availability however I logged on to eBay on the 12th to find I had four sales which were requiring dispatch within the 3 days of my usual shipping times. Checking the business policies, they were still flagged as 'update in progress'. The following day another 2 sales dictating shipment within 3 days - again business policies showing 'updates in progress'.Thinking I may have made a mistake in the editing I edited one of the policies to 15 days shipping as by then I could just manage this shipping. The following day the other policies had finally updated; a total time for updating between 6 and 7 days. The policy I updated again is still showing 'update in progress'; 4 days and runningBy now these boards were closed so I couldn't determine whether there was a known problem being experienced by other business sellers so to mitigate any damage I set the time away feature, even though this would not cover the total period I was away. One further sale the following day now declaring I need to post by the 1st July - better, but I am not back until the 3rd.This morning (16th) I am receiving 'red flags' due to delayed shipments so I had the opportunity to contact customer services. After the grind of going through the AI bot, which doesn't recognise any problem that is due to a failure on eBay's part, I was able to request a call-back. The customer service operative who was very helpful advised me that due to 'traffic' changes in postal policies can take up to a week to be updated. Nowhere in the terms and conditions can I find this; it stipulated 24 hours - we are in 2026 not 1996.To be fair the C.S. operative was very helpful and advised me that no black marks would be entered on my account and any resultant negative feedbacks would be removed - although that remains to be seen.I am posting this as a warning to anyone editing business policies to cater for vacations or time away . Give yourself a week's leeway in order to prevent the hassle I have been through over the last week, which was supposed to be a vacation.

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Warning - Business Policies Delay in Edited Updates | Business Seller Board | eBay UK