Strange things happening with returns/refunds !
Summary: gonzodoodah shared their experience of processing returns where both customers claimed to have been refunded twice on eBay, once by the seller and once by eBay itself. They expressed concern that this practice might lead to an increase in eBay fees. barry.110 inquired whether the refunds were made from eBay's funds or the seller's, suggesting it might not usually apply to business sellers.
I have recently had two returns, that's not an issue, customers change their mind
However, when I have refunded each customer, they have both come back to me and advised that eBay already refunded them when the return post was tracked as sent !
When I got the latest return today, I received a message from eBay telling me I had the usual timescale to refund my buyer, so I did. Of course, I then received a message from my customer who was very confused as eBay refunded her last Friday and what should she do with the duplicate payment !!!!
No-one at eBay seems to care that they are potentially haemorrhaging money due to these payments. They don't affect me, per se, but will affect us all if eBay fees rise as a result
appletree23
·3 weeks agoTo help prevent this i have mine set so i have to add an RMA number before any returns go ahead, which prevents ebay auto refunding the buyer when they return an item, i only refund once the return is in my hands, you need to tinker with your return settings to stop it auto refunding the minute the return tracking is marked as dispatched.
barry.110
·3 weeks agoDid eBay refund them from your funds or did they refund them from their own funds? I thought the buyer might have selected an option that causes eBay to refund because of Simple Delivery but as you are a business seller I don’t think that would be the case here.