Royal Mail possibly delivered to the wrong address | Business Seller Board

jus468420 · 2026-06-28T15:50:52.200714Z

Hi all, I sent an item out Friday which was delivered yesterday. The customer has just messaged me saying his tracking says delivered but he's not got it. I can access the GPS coordinates which shows it is his house, the photo is not definite but the photo shows red brick house which google maps also confirms. I'm not quite sure how to proceed with this now? I'm a business seller so it's not gone SD, and I don't want a neg feedback if I tell him the coordinates shows his house on tracking. Do you think I should contact Royal Mail (nightmare) Any help is appreciated .Thanks

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Royal Mail possibly delivered to the wrong address | Business Seller Board | eBay UK