Royal Mail Lost Item Compensation, Tracked 48 label purchased from eBay | Business Seller Board

zorgshopuk · 2026-01-16T11:51:49.444000Z

We're a small business and use eBay Packlink for our labels via Yodel / DPD etc. We recently also started buying Royal Mail Tracked labels via eBay, instead of Click and Drop. Unfortunately it looks like RM has lost a parcel. In the past we could file a claim for £150 (now £75!) via Royal Mail's website directly, but how do we do so now? When Yodel loses a parcel (once a month!) it is a relatively quick and painless process via the Packlink claims form, but entering the Royal Mail tracking number and our email address yields an error - so I suspect RM labels are not from Packlink.

Discussions

Royal Mail Lost Item Compensation, Tracked 48 label purchased from eBay | Business Seller Board | eBay UK