Query re ebay's Money Back Guarantee | Business Seller Board

the_book_seekers · 2026-05-25T12:17:51.541000Z

I have just received a message from a buyer in China who used a third party courier service to get the book to China. The buyer is claiming the jacket is damaged an has attached an image of a book with a cut down the jacket which wasn't there when I posted. It looks like somebody, either the third party courier or the buyer has cut through the bubble-wrap with a sharp implement and damaged the dustjacket. If, indeed, this is my book. I have my suspicions that it's not, but that's another story. I've always thought that using a third party courier negates the MBG and I've looked through the help pages for the relevant information, but the links take around in circles. Can anyone point me in the right direction? I intend to send the buyer the information and wait to see what happens next.

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Query re ebay's Money Back Guarantee | Business Seller Board | eBay UK