Hello everyone,I’m a UK business seller and I’m looking for some clarification on how eBay applies change-of-mind returns to Perfume and fragrances,particularly where the return reason selected is “just didn’t like it.”In such cases, it is clear that the product has been opened. Under the UK Consumer Contracts Regulations, sealed goods that are not suitable for return for health or hygiene reasons are exempt once unsealed, and my understanding is that this exemption can apply to perfumes and fra...

As far as I'm aware, there is no option for refusing this kind of return.You should however have the option to make a deduction, as the item is not in the same condition as it was sent. The maximum however that you will get away with, is 50%.And this is something that you can't do too much, or they will remove your ability to make deductions.

Opened perfume & change-of-mind returns : Just Didn't like – clarification for UK business sellers | Business Seller Board

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Opened perfume & change-of-mind returns : Just Didn't like – clarification for UK business sellers | Business Seller Board | eBay UK