Hi all,I’ve had a Featured Shop subscription for several years, paid monthly, and every month I’ve received the usual £10 packaging voucher – up until September 2025.This month (October), the voucher simply hasn't appeared – and when I contacted live chat, the agent told me that the voucher is issued quarterly, which contradicts what’s clearly stated on eBay UK's own help page:“If you subscribe to a Featured or Anchor Shop you’ll also get:A voucher each month to spend on eBay-branded packaging s...

I would contact CS by phone and explain the problem to them. Also mention the incorrect information given to you on the chat. You will need to do this today so they can check your account or you will lose it. eBay Customer Service

No October Packaging Voucher – Featured Shop (Monthly Benefit Missing?) | Business Seller Board

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No October Packaging Voucher – Featured Shop (Monthly Benefit Missing?) | Business Seller Board | eBay UK