New 2026 system based eBay restriction: requires you to close all returns, including remorse returns | Business Seller Board

tcel_uk · 2026-03-01T09:41:20.888000Z

"Take action now to avoid restrictions on your account" Anyone had one of these recently? I assumed it was the usual periodic review but it looks to be a new thing. Or a new format. My payouts are still working fine, and items still for sale. It looks to be a new 'system based' restriction. We have satisifed all it asked for anyway as usual. However one of the requests is to "resolve all open requests and cases". I have just rang eBay who advised this is what is now "holding me back" from getting the restriction lifted. And worryingly the only request left open is a remorse reason return. The buyer requested this yesterday, with the reason "found a better price". A remorse reason in other words which is usually fine. They now have until 21/03/2026 to return this item to us for a refund - 3 weeks basically. Ebay CS unbelievably says this case has to indeed be closed before the account restriction gets lifted? How is that possibly fair or logical? We of course have to offer remorse returns, as a UK business - just like everyone else with an eBay business account. Has anyone else encountered this? I thought the eBay CS agent must have had it wrong at first, but I rang back and a different agent said the same thing. I cannot resolve the return request until the item is returned to us obviously. One of the agents suggested just refund the buyer - however its a £995 item! Extraordinary - again a new for me this particular email / request / restriction. So strange and unfair. We said other business sellers that sell much higher quantity items than us - especially lower priced items businesses sell - will have many many open return requests, remorse reason ones mostly? How on earth is it realistic to expect most business sellers to have zero remorse reason returns open? The agents we spoke to agreed its unrealistic - they said its a new type of system restriction this? They said hopefully it gets re-thought soon....

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New 2026 system based eBay restriction: requires you to close all returns, including remorse returns | Business Seller Board | eBay UK