MC011 Increasingly Unreasonable Demands Met....Then They Start All Over Again
Summary: trackandairdesign is frustrated with ongoing issues related to an MC011 hold on their account, affecting their funds. They have complied with requests for ID, address proof, receipts for materials, and proof of delivery for numerous items. Despite supplying all required documents, they face repetitive demands and are considering leaving the platform. technthread suggests that branding issues could be related, which trackandairdesign acknowledges and corrects.
I have for the last few weeks been subject to the dreaded MC011, funds are on hold as a result (£1000s)
It started with a request for proof of ID & address, then proof that I have receipts for the items I sell (they are 3d printed & made to order, so instead they asked for receipts for material, which were supplied. Then the ask for proof of delivery for all item sold in the last 90 days (that's some 350+ items) which I provided on a spreadsheet.
Now they have come back & this time asked for all of the above once again.
I have provided all of the information requested, and we are getting nowhere. Next stop is to simply walk away from Ebay as I cannot do any more than I have, they have all of the information they requested.
boundarycoins
·1 week agoHave you had a Vero?
I wonder if the issue is parts where the item specifics states the brand as Porsche / Lotus etc instead of being unbranded or your own brand name.
trackandairdesign
OP1 week agoNo, I've not had a vero.
Ibhave gone in & changed the brand now, as they are made by me, for various brands. I'd mistakenly put the brand they were for, rather than the brand they were made by.
jonatjonatjonat
·1 week agoit's not just the brand attribute that would be the issue (in the event of a Vero - appreciate it might not be the reason for your enquiry).
the system will look at the name of a product as well
For example - Porsche 997 Air Vent Slider Repair would look like its a Porsche product as it leads with the brand name should be Air Vent Slider Repair for Porsche 997 or compatible with Porsche 997