INR case with tracking showing delivered | Business Seller Board

claresdesigns · 2025-10-10T12:16:26.355000Z

So I had a customer who wanted a large wedding invitation order. I gave a good discount and spent best part of a day making them. Sent last Thursday via Royal Mail Tracked 48 and the parcel was delivered Saturday.On Monday the customer told me the parcel was left in a 'safe place' but she couldn't find it.The tracking showed a photo of the parcel under a car, and the gps co ordinates as her driveway. She says the parcel was not under her car. I asked her to check if a neighbour has it but no answer to that.INR case was opened on Monday - I uploaded tracking and on Tuesday contacted Royal Mail who say they will investigate where the parcel is and gave me a reference number. They have still not got back to me. Today ebay has held my funds.Buyer wants a full refund. Buyer also has a string of negs and complaints left for other sellersWhere do I go from here?

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INR case with tracking showing delivered | Business Seller Board | eBay UK