Incorrectly classified as a non-UK seller despite HMRC evidence – eBay say-"create a new account!" | Business Seller Board

roofmotorsdirect · 2026-06-21T15:20:20.922205Z

I first reported this issue on 14 May 2026 and, despite more than five weeks of calls, emails and four submissions of official HMRC evidence confirming my UK-established status, my account continues to be incorrectly treated as a non-UK seller.Throughout this process, I have received contradictory information and numerous assurances that the matter had been escalated, yet nothing has been resolved.Most concerning of all, I have now been advised that if I do not want my customers to be charged VAT in this way, I should simply abandon an account that has traded successfully since 2014 and create a new one.No seller should be advised to abandon a long-established account because eBay is unable to correct its own error!Has anyone else experienced anything similar?

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Incorrectly classified as a non-UK seller despite HMRC evidence – eBay say-"create a new account!" | Business Seller Board | eBay UK