I can not turn the return option on my listings off! | Business Seller Board

alsa_group_ltd · 2026-04-17T15:58:04.214000Z

Hello,A buyer request a return for an item for finding a better price, and his request was automatically approved. When the item arrived and I wanted to refund him I could not prevent the refund of the original postage. I contacted customer support and they told me that I can disable the return option on the listings giving me the ability to approve of reject return requests. I tried doing this but then ebay would not allow me to save the listing asking me to select the return policy. The help files say I can, but when I try to do it , it gets denied. Has anyone experience such thing?

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I can not turn the return option on my listings off! | Business Seller Board | eBay UK