How to report offensive positive feedback?
Summary: jake-bullet-cybernautics describes an issue with a buyer who claimed a part was missing, despite it being included, leading to offensive positive feedback. jonatjonatjonat suggests using Live Chat or the Contact Us page for assistance, and advises more diplomatic responses to avoid escalation. jake-bullet-cybernautics mentions they received multiple threatening messages from the buyer, and sml192 recommends reporting any threats to the police and being more cautious in future communications.
I know you can report negative feedback by going to seller hub, but how do you do this for positive feedback?
I sold an item that has a smaller sub part. (Allen key). Got an angry message that it's not included. Yes it is, it's in a snap lock bag taped to the item under the bubble wrap. (Not my first rodeo of people throwing the key away and claiming it's not there). Get the bubble wrap out of the bin and retrieve the key.
Buyer bombards me with lots of angry messages and then leaves offensive positive feedback.
jonatjonatjonat
·2 weeks agoYes it doesn't let you. In this case - might need to go through the Live Chat to try and raise it. If you visit the Contact Us page via mobile you can also sometimes get a callback.
Probably also consider how you response to customers in the future. If someone is initially angry - calling them an idiot and sarcastically suggesting they borrow one isn't necessarily the best approach for a business.
jake-bullet-cybernautics
OP1 week agoHe's posted my response to his 10th? insulting message I received from him. Perhaps a better response is once he starts threatening to come and burn down my house is to stop responding.
jonatjonatjonat
·1 week agoYes - probably best to not let it escalate past that - you could report the messages if they were threatening.
sml192
·1 week agoIf they are making threats against your life or property then you should report it to the Police.
In future try to be more diplomatic in your responses and stop corresponding at the first sign of any trouble.