Extended ‘Item Not Received’ protections eBay Labels only! | Business Seller Board

threeeight-3d · 2025-10-02T17:39:48.360000Z

eBay has just announced new extended “Item Not Received” protections. But like with every eBay update, there’s always a catch.Are you covered? You qualify automatically when you meet the following criteria: Item dispatched within your stated handling time. Used a tracked shipping service purchased via eBay labels on our platform. Tracking shows that the item was delivered within 30 days of original case closure. Your seller account has not been flagged under our risk detection policies. according to there new protections you will only be covered if you purchase the label through eBayUsed a tracked shipping service purchased via eBay labels on our platform.In other words, under these new protections, coverage only applies if you buy your shipping labels directly through eBay.So for many of us running businesses with our own shipping accounts it’s the same story as always. Have I read or interpreted this this wrong?

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Extended ‘Item Not Received’ protections eBay Labels only! | Business Seller Board | eBay UK