EBay's unrealistic delivery estimates | Business Seller Board

labelamour · 2026-05-21T11:06:42.496000Z

I have just spent the last 10 minutes on the phone to eBay customer services regarding this and they just don't get it. Here is the example I gave them. I had a customer order at 10pm yesterday evening (20/05/26)The buyer chose my free delivery option which is Royal Mail 2nd class which has an estimated delivery range of 2-3 working days. I think we all can agree on the fact that Royal Mail are not out collecting post at 10pm at night and by this time the first reasonable point of dispatch would be the next morning, ie today the 21st. The estimated delivery window provided to the customer at point of order was starting on the 22nd. This isn't physically possible. How can they provide such ridiculous delivery estimates? Are they now incapable of basic mathematics? I have tried updating every setting I can so there is no same day dispatch available, I have increased my dispatch time from 2 days, to 3 days and yesterday changed it to 4 days to see if this would help and on every one of my listings it states that dispatch is within 48 hours (as it usually is). At this point I am losing the will to live as I spend most of my day responding to customers who are demanding to know where their order is because they simply do not look at the delivery window as a whole just the first date given by eBay which is wholly inaccurate and the customer service agents could not seem to grasp this very simple concept.

Discussions

EBay's unrealistic delivery estimates | Business Seller Board | eBay UK