Ebay tracking
Summary: jus468420 shared a customer's confusion due to eBay tracking indicating an item was delivered prematurely. jonatjonatjonat suggested the issue might have arisen from misinterpretation of tracking updates, and jus468420 explained their delivery process. dwhairandbeautystore mentioned the possibility of fake eBay emails contributing to the confusion, sharing their own experience with a scam. The discussion focused on the challenges of tracking accuracy and possible scams affecting buyer perceptions.
Had a customer this morning in a panic as his item has been delivered yesterday, well that's what eBay tracking told him via an email?
I checked tracking this morning and it's due to be delivered today, I thought it was odd as I know ParcelForce only collected it at midday yesterday, would of been a remarkable "same day" delivery service by them had it actually been delivered to Leeds from Oxford.
Why don't eBay just keep their noses out sometimes? buyer was definitely panicking and has obviously spent some time emailing me and ebay to try and find where it's been delivered too?
dwhairandbeautystore
·1 month agoThere are a large number of very convincing fake eBay emails going around at the moment. I suspect your buyer was a victim of one of these scams and being asked to provide personal or banking details.
jonatjonatjonat
·1 month agoi am not at all sure how you've derived that.
dwhairandbeautystore
·1 month agoBecause I had a long conversation with eBay last week after recieving a very convincing scam email, claiming to be from eBay and saying they were charging me extra for postage on an item that had already been delivered.
jus468420
OP1 month agoDefinitely from eBay what he received, my tracking showed exactly the same as his on tracking. AI definitely interpreted delivery to the ParcelForce depot as delivery to the customer? it also said collected by the customer? even more worrying for the buyer.
jonatjonatjonat
·1 month agoHave you seen what the email actually said? It’s or unknown for customers to not read things properly.
jus468420
OP1 month agoShows delivered and collected by buyer???
Buyer collected the item from Royal Mail on Wed 22 Jul.
Posted to buyer
Ready for collection
Collected
Wed 22 Jul
Delivery history
Royal Mail: GI047769224GB
Wed 22 Jul
12:05pm
Collected From Your Customer Service Point
Wed 22 Jul
10:30pm
Item Received
Wed 22 Jul
6:46pm
Item Received
Wed 22 Jul
5:47am
Sender despatching item
Tue 21 Jul
9:48pm
Tracking number provided
See less
How was your tracking experience for this delivery?
jonatjonatjonat
·1 month agoPresumably - that trigger at 12:05 Collected From Your Customer Service Point is triggering something in ebays systems (possibly just the existence of the word 'Collected')
Gather you dropped the parcel off?
Best thing to do is report it to ebay and hope they do something with it.
jus468420
OP1 month agoSometimes we take the ParcelForce parcels to their depot if we have five or more which happened, expect eBay took this as collected by buyer????
jonatjonatjonat
·1 month agothere's further tracking now showing. ebay is only taking what ParcelForce themselves are telling them.
papso22
·1 month agoThat is odd. Usually ebay tracking lags behind.