Ebay and their unrealistic delivery dates | Business Seller Board

stitchingcrafts2012 · 2026-05-06T05:12:15.891000Z

The timeline is as follows:29 April 5.04pm: Buyer purchases a Christmas Card kit and selects second class postage. We have a dispatch date set of within 2 days.30 April Item posted (marked as posted 1 May)3 May 7am (Sunday) Buyer raised and item not received claim "This said delivered 1st-2nd May, it was not dispatched until 1st no chance of getting it until at least the 5th so it will arrive later than I wanted it."3 May 7.20am Our response "As it was by second class postage it was highly unlikely to arrive within E bay's estimated delivery window. We're sorry about that but clearly that is out of our control. Please feel free to return it when it arrives."Deathly silence. Checked buyer's feedback: All neutral or negative apart from one positive. Mostly citing non delivery or damage.We can see the way this is going; we end up refunding; buyer gets a free item and we get a negative. If they needed it that urgently why didn't they select 1st or Special Delivery and who needs a Christmas Card kit in May that urgently?Does anyone have any suggestions about the immediate problem buyer and what to do going forward about the unrealistic delivery dates set by E Bay?

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Ebay and their unrealistic delivery dates | Business Seller Board | eBay UK