Customer support is unreal. Compliance roundabout nightmare. | Business Seller Board

bongomancan · 2026-06-06T11:42:00.897000Z

Sunday 30th asked for compliance documents for a listing and given straight away. Documents upload page states 'IN REVIEW' Thursday new email stating'Follow-up: Submit your compliance documentsWe are contacting you again because you have yet to upload compliance documents for the following listings' So given I have already uploaded the documents I knew there was an issue. I managed to get a call back via chat and explained in detail the problem with the agent who apparently went away and spoke to a compliance dept (which I am later told doesn't exist) and would have them email within 48 hours to provide information as the files had obviously not been received. Received a call back from the same agent 2 hours later asking me to click the 'Submit documents' link again and upload again WHICH IS IMPOSSIBLE AS THE LISTING STILL STATED IT IS 'IN REVIEW' SO ITS GREYED OUT so a completely pointless ask.. but she did say that yes the department definitely has not got the documents and that she would go away and have them get in touch to provide some other way for said documents and would call me back again before end of day to confirm that I had been provided something. YEA NEVER HAPPENED. I went through the automated chat nonsense again and got a call back Thursday evening to say I hadn't received anything and if they could follow up with the compliance dept and poke the bear so that I wouldn't have the listing removed on Friday 5th as stated on the 30th. Nothing was received listing hidden. Email this morning 6th to say get in touch as you haven't submitted blah blah blah'To fix this issueDon't worry — we're here to help! The easiest way to solve this is to contact us for a new link so that you can submit the required documents. ' SO Once again I get them to do a call back and explain the entire issue to an agent. They eventually put me through to a second person and I have to explain again and then eventually provided with a link to give documents. This link will NOT accept my PDF. I consistently get in an email shortly after upload 'Unfortunately, there was a problem with the PDF document, -------, you tried to upload.Can you please try another copy of the PDF, or an image-based (.jpg, .gif, or .png) document? Use the link you received in our previous email. A PDF literally provided in the past for a different listing as it is a testing document for multiple items. I have checked it's under the limit, not compressed or password protected and it can be viewed on PC/Phone any browser and different versions of adobe even opened in photoshop. It is also 35 pages so not practical to split out and upload individually given 10 doc limit etc.Anyway then have to go through the chat again to arrange yet another call back so that I can be given another way to get this file uploaded. I've now been on the phone for 60 mins more I've explained the problem to 6 different agents. 5 of them have just straight up passed me to someone else despite saying they are going away to look into it and will help me rectify it they instead pass me over to a new one with them having any notes taken without them even being the correct department and I've had to explain this 5 times more. I've now spent a good 3 hours or more on this and go around and around in circles been promised a department that I was then told later does not exist that they will email and nothing received and my listing has been hidden. WHAT A COMPLETE AND UTTER FARCE OF A SYSTEM AND IF YOU MENTION COMPLIANCE DOCUMENTS TO AGENTS IS LIKE THEIR HEAD EXPLODES OR THEY JUST HAVE ABSOLUTELY NO CLUE AT ALL. TRULY AT MY WITS END .

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Customer support is unreal. Compliance roundabout nightmare. | Business Seller Board | eBay UK