CRAZY POLICIES!!!!
Summary: pegathith expressed frustration after an antique wooden figure was removed due to an alleged violation of the knives policy, attributed to an error by eBay's AI. kat@ebay suggested using the appeal process to handle the issue. However, the_brick_lodge criticized the response, highlighting the inconvenience for sellers. wheretheloveb shared similar frustrations about AI mismanagement affecting tool and DIY sellers, indicating general dissatisfaction with the current system.
Just had a hand carved antique wooden figure removed for a policy violation but the policy violation is the KNIVES policy which is unbelievable as there is not even the mention of the word knife in the listing and the photos clearly show a wooden figure so when I checked it out Ebay's message they stated there AI picked the policy violation which is just madness!!! , I really do worry for Ebay's future right now because if this is the way future is with AI along with the algorithm and promoted listings mess up's I think Ebay's future's not looking bright at all which is sad I used to enjoy selling on this platform but now it's a headache!!!!!!!!
wheretheloveb
·1 week ago · Editedkat@ebay
kat@ebay
Hi @pegathith ,
Thank you for your post and your feedback.
In these situations we would advise to ensure you appeal the flagged listing if an incorrect decision was made. This can be done through contacting by call/chat or going to My eBay and Issue Resolution Center on your account. Its important to go through the appeal process so it can review and improve on future flagged listings.
Thank you,
Kat
the_brick_lodge
·1 week ago"Its important to go through the appeal process so it can review and improve on future flagged listings."
Nice of you to expect OP to pay to use your site and then spend unpaid time improving your AI processes, bewildering public response to a customer, never seen anything like it.
wheretheloveb
·1 week ago · Editedkat@ebay
this whole Ai business and prohibited items is a real mess. It's causing serious frustration and wasted time for many sellers, particularly those of us that sell tools and DIY.
Age verification postage is extremely costly, and the credit card thing is pushing many buyers who want to buy tools to other platforms.
As for contacting ebay and speaking to real human...... that just adds even more frustration and time.
regards
Bill